Support

How can we help?

Email the CountEze team and a person on the team will get back to you. For a quick answer, the common questions are below.

Email support
Contact

Write to us

Email

For help with the app, your Narc Count list, your account or your data.

What to include

  • Your pharmacy's name and city
  • Your phone (iPhone or Android) and the app version
  • What you were doing and what happened
  • A screenshot, if it helps show the problem

Please don't send patient names or prescription details by email.

Getting started

Set up in three steps

  1. Get the app

    CountEze for iPhone and Android is coming soon to the App Store and Google Play.

  2. Add your Narc Count list

    Export your controlled substances report from your pharmacy system as a CSV file, then upload it once on a computer. Direct import from Kroll CSV exports is in development; other systems work today through a CSV or Excel upload.

  3. Count

    Spread the tablets in one layer on the tray and tap Capture & Count. Check the marked tray, answer anything flagged, then tap Count next. Each count is saved as you go.

Common questions

Answers

Does it work on my green trays?

Yes. CountEze counts on any tray; the marker colours are chosen to show on green, grey and white trays.

Does it count capsules and half tablets?

It counts whole tablets and capsules in one layer. Halves are added by hand in a tap; they are recorded as halves, never rounded.

Is the count ever wrong?

It can be, which is why every tablet is marked on the photo and anything uncertain is flagged. You confirm the number; the app never records a count you haven't seen.

Which pharmacy systems work with CountEze?

Any system that can export your controlled substances list as a CSV or Excel file. Direct import from Kroll CSV exports is in development.

Can I get a report for an inspection or audit?

Yes. Every count is saved with its photo, who counted and when. Export reports as PDF or CSV.

How do I close my account or ask about my data?

Email [email protected] from the address on your account and tell us what you need.